Zoombak ™
Public Safety
Zoombak markets GPS-based devices that support tracking of children, vehicles, equipment and other valuable items. Under certain circumstances, PSAPs and Law Enforcement may want to know the location of a Zoombak device. Where applicable, Zoombak has implemented call handling procedures defined by NENA and APCO.
Zoombak products:
1. Zoombak Universal Locator
• Sold at retailers such as RadioShack and Target
• Consumers can locate teen or elderly drivers, children, or pets via online service
• Available with pet pouch or auto installation kit
• No direct public safety involvement. It is, however, possible that Zoombak customers may directly call 9-1-1 and provide location info based on a Zoombak device
2. Zero-In GPS Recovery
• Sold through automobile dealers
• Dealers install GPS device in customer vehicles
• Customers contact Zoombak if vehicle is stolen
• Zoombak interaction with PSAPs based on APCO Recommended Best Practices – Telematics Call Processing
Zero-In GPS Recovery: Process if car gets stolen:
1.Citizen contacts police, reports the car stolen, and completes all necessary paperwork. Citizen informs police that he/she has Zero-In GPS Recovery installed in the vehicle and requests the case number.
2.Citizen contacts Zoombak 24/7 call center and informs that vehicle has been stolen. Zoombak verifies customer info and takes police case number.
3.Zoombak contacts the appropriate communications center by using the public 24X7 number.
4.Using the case number, Zoombak reaches the appropriate dispatcher and provides current and past location information.
5.Zoombak CSR will stay on the call as long as required.
6.If appropriate, the Zoombak call center will take calls from the officer dispatched to recover the stolen vehicle. If requested, Zoombak can also call the dispatched officer if a telephone number is provided.
Looking for additional information?
•Email: publicsafety@zoombak.com
•Web: www.zoombak.com/publicsafety
•Phone (to locate stolen vehicles which have Zero-In GPS Recovery): 877-857-FIND (3463)
Presentation to the National Association of State 9-1-1 Administrators, June 2009 
