Zoombak ™

Return Policy

Zoombak 30–Day Risk–Free Guarantee

If you are not completely satisfied with your Zoombak Locator device, you may return the device within 30 days from the date of purchase for a full refund, subject to the terms and conditions below.

You must return the device in as-new condition in the original packaging with all components included, and you must deactivate your service by calling Zoombak Customer Care at 1-866-989-7768. Zoombak will provide you with a prepaid shipping label for your return. If you fail to return all items originally packaged with your device, Zoombak may charge you a $25 restocking fee. You will be required to include an original receipt as proof of purchase.

For items returned within the 30-day period, Zoombak will refund the purchase price paid, less any restocking fees if applicable, and refund any prepaid charges for network services and will waive the fee for early termination of your service agreement, if activated. Refunds may take up to 30 days to process after you return your device and deactivate your service.

Returning your device does not automatically deactivate your service. You must call Zoombak Customer Care at 1-866-989-7768 to deactivate your service. 

Limited Warranty

What this warranty covers

This limited warranty covers defects in materials and workmanship in your Zoombak Locator device for one year from the date of purchase. Zoombak, at its sole election, will repair your device or will replace your device with a new or refurbished unit. Devices replaced under this warranty become the property of Zoombak. Replacement devices are warranted to be free from defects in materials and workmanship for 90 days or the remainder of the Limited Warranty, whichever is longer.

What this warranty does not cover

This Limited Warranty does not apply to devices used for commercial purposes and does not cover defects or damage caused by accident, misuse, abuse, neglect, fire, water, other acts of nature, power surges, unauthorized or improper modifications or repairs, improper maintenance, usage not in accordance with the product instructions, improper installation, or usage or storage in unsuitable physical or operating environments.

How to obtain service

1.    Call Zoombak Customer Care toll free at 1-866-989-768 for return instructions. Customer Care is available Monday-Friday from 9:00am to 6:00PM EST
2.    After you provide the customer care representative with your email address, your account number and your account password, Zoombak will provide you with the forms and instructions for returning your device.
3.    You must ship the device in the original packaging, and you must include the original packing slip and all items that shipped with the device.
4.    Attach the prepaid return shipping label and return by mail.

Out of Warranty Repairs

If the warranty period has expired, you may be able to obtain repair or replacement service for an additional fee. Please call Zoombak Customer Care at 1-866-989-7768 or visit our website at www.zoombak.com for more information about out-of-warranty repair and replacement options.

LIMITATIONS OF LIABILITY

ZOOMBAK, INC. MAKES NO OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

YOUR REMEDIES ARE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT. WE WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE, PURCHASE OR REPAIR OF THIS PRODUCT, INCLUDING DAMAGES FROM LOSS OF DATA, LOSS OF PROFITS, AND LOSS OF USE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.