Using Your Mobile Phone to Find Your Zoombak Location
You can use your mobile phone to request location information for the active Zoombak locator(s) on your account. You may register (through zoombak.com) up to 5 mobile phones that will be permitted to request current location information. To protect your privacy, only Zoombak registered mobile phones can access this service.
How To Register To Use Mobile Location Requests
To register for this service, go to www.zoombak.com and follow the instructions below:
- Click on “Locate” at the top of the page and log in to your Zoombak account
- Click on the "Mobile" tab
- Enter a mobile phone number and name
- Click "Add" - the mobile phone number and name will appear in a list with an "X" next to it to delete if desired.
- Enter a security PIN – Only (1) PIN number per account for up to 5 mobile phone numbers is required. (The PIN you create for this service is not the same PIN you created when first setting up your account. You may use the same PIN, however, you must enter it on the “Mobile” tab and save it.)
How To Find the Current Location of Your Zoombak
- To find the current location of your Zoombak device using a registered mobile phone, text the word "Find" to mobile shortcode number 96225. ("Find" is not case sensitive)
- You will then receive a text message back within a few seconds requesting you to send via text your Zoombak "PIN" and "DEVICE NAME" to mobile shortcode 96225. You must have the correct PIN, must include a comma and must have the correct DEVICE NAME.
- After a successful request is received, the Zoombak network will perform an on-demand location request for your Zoombak device and send a text message back to you with the current location information. Once you send your correct PIN and DEVICE NAME, it may take up to one minute for location information to be sent back to you.
- If current location information is not available for your Zoombak device, you will receive the following message: "We are unable to process your location request at this time, please try again later."
- Save the Zoombak mobile shortcode number 96225 in your mobile phone address book for quick access to send "Find" requests.
- Once you have sent your first successful Mobile location request, save the text messages in your message inbox for quick access to resend future requests. Example: Go to your text message inbox on your mobile phone, click on a previously sent "Find" text message to mobile shortcode 96225 and then click "resend" and/or "send". Once you receive the text message back requesting your PIN and DEVICE NAME, go to your text message inbox, click on a previously sent text message containing your PIN,DEVICE NAME and then click "resend" and/or "send" to complete your request. *Instructions may vary depending on the model of your mobile phone and your wireless provider.
- To reach customer support for this service, email Support@Zoombak.com or call the Customer Care Center Monday - Friday, 9:00 a.m. - 6:00 p.m. ET at 1-866-989-7768.
- If you wish to opt-out of the Zoombak Mobile Location Requests service, you can simply text "STOP" to 96225 from your registered mobile phone and Zoombak will unsubscribe you from the Mobile Location Requests service immediately. You can also go to the "Mobile" tab where you registered for the service, click on the "X" next to the mobile number you wish to remove and then click "Save" and the mobile phone will be removed from the service immediately.
- Use of Zoombak's Mobile Location Requests service is included in your Zoombak monthly service fee. Zoombak does not charge additional fees to use this service. Standard text messaging fees will apply, please consult your wireless provider for more details. Depending on how often you use the Zoombak Mobile Location Requests service, Zoombak does recommend that you contact your wireless service provider to discuss adding a text messaging plan to cover your text messaging usage. Terms and conditions for using the Zoombak Mobile Location Requests service can be found at http://www.zoombak.com/sms-terms-of-use.